Commendation and Complaints

The NHLC Division of Enforcement & Licensing welcomes your feedback on how we have succeeded in providing outstanding service to the New Hampshire Community. If you have experienced service from the Division you feel worthy of commendation, we would like to hear about it. The Division has established policy that provides a fair and equitable system by which complaints or concerns from the public are thoroughly, completely, and impartially investigated.. We recognize the public has a right to expect efficient, fair and impartial law enforcement and liquor licensing and encourage you to share concerns you may have with regard to our employees and how we may have fallen short of meeting our goal.

CALEA Accreditation Public Comments

In 2023 The New Hampshire Liquor Commission – Division of Enforcement & Licensing became the first New Hampshire state law enforcement agency to obtain accreditation from The Commission of Accreditation for Law Enforcement Agencies. The CALEA accreditation program provides law enforcement agencies with an opportunity to voluntarily meet an established set of professional standards. Communication with industry and community members fosters community awareness, creates organizational transparency, and promotes dialogue and information-sharing. A significant part of the accreditation process is involving the community and industry stakeholders an opportunity for comments, commendations, and other information regarding the agency's quality of service or other information relevant to the accreditation process. Community and industry members can share their comments with CALEA using the link below.

http://cimrs2.calea.org/1125

Report a Liquor Law Violation

One of the most important functions of the NH Division of Liquor Enforcement and Licensing is the investigation of violations of Title XIII. To report a possible violation of state law to the Division of Enforcement & Licensing, you may contact us via our 24-hour voice mail at 1-603-271-3521 or email the complaint to licensing@liquor.nh.gov. If it is an emergency you may call the New Hampshire State Police Communication Center at 1-800-525-5555 and request they contact a Liquor Investigator.

• Report of Violation or Concern 

File an Employee Commendation or Complaint

To recognize an employee for their exemplary service, or to file a complaint against an employee of the Division of Enforcement and Licensing, please fill out the form below and email to FieldLieutenant@liquor.nh.gov.

• Employee Complaint or Commendation 

Report of violation or concerns or employee complaints or commendations can be mailed to:

New Hampshire Liquor Commission
Division of Enforcement & Licensing
Attn: Lieutenant – Field Operations
50 Storrs Street
Concord, NH 03301