The Bureau of EMS in order to protect the citizens of the State of New Hampshire, fields complaints regarding the practice of Emergency Medical Services. To make a complaint, see below the link to Complaint Form; also please reference Saf-C 5922.02 Complaints and Investigations Relating to Unit Provider, PEETE, or EMS Instructor Coordinator License Applications. For further questions, contact:

Elizabeth Goguet
Email: elizabeth.a.goguet@dos.nh.gov Phone: 603-223-4251

To file a complaint please click the online complaint link below.
nhfa-ems.com/ems-resources/submit-an-ems-complaint/

Investigation/Compliance Violation Publication

Disclaimer: There are approximately 5,000 providers in the State of New Hampshire and some share the same name. This list of license action should be read carefully for names and license numbers. This list does not include cases that are currently open or awaiting hearings. The State of New Hamphsire does not claim liability for errors or omissions. To obtain public documentation in relation to the cases mentioned above, please contact Elizabeth Goguet at elizabeth.a.goguet@dos.nh.gov.

License Compliance Section Purpose:
RSA 21-P:1 Purpose. - The purpose of this chapter is to improve the administration of state government by consolidating and providing unified direction of procedures, programs, and related functions in the field of public safety, in order to help assure the security and physical safety of the citizens of New Hampshire. It is the intent of the general court that this consolidation result in improved integration of state public safety functions and increased efficiency and effectiveness in the administration of these programs.

RSA 21-P:2. II. The department of safety, through its officials, shall be responsible for the following general functions:
(e) Administering and enforcing the laws relative to emergency medical services.

RSA 21-P:12-b. II. The bureau chief, under the supervision of the director of the fire standards and training and emergency medical services shall:
(h) Carry out investigations as provided under RSA 153-A:14.

License Compliance Section - Ability to Investigate:
RSA 153-A:14 Investigations. - The director shall investigate any complaint regarding the actions of any licensee licensed under this chapter or when the director has reason to believe that any licensed or unlicensed individual or entity is in violation of this chapter or any rules adopted pursuant to this chapter.

License Compliance Section - Public List of Violators:
Saf-C 5922.02 (n) and (o) Publication. - In the case of a sustained complaint, if no hearing is requested, or following the conclusion of the requested hearing and any timely appeal, the division shall publish a public list of licensees found to have violated RSA 153-A or these rules, on the division website. This division is not limited to that method of publication.

(o) Such public list shall specify:

1. The name of the licensee;
2. The unit or provider license number;
3. The provision(s) of RSA 153-A and/or the rules that have been violated;
4. The date of the violation;
5. Any action resulting in a change in status of the status of the licensee's license, including any prerequisites to full restoration of license privileges; and
6. The date of implementation and conclusion of the change in status

License Compliance Definition of Violations:
RSA 153-A: 13 Revocation of License. -
I. The commissioner may deny an application for issuance or renewal of a license, or issue a letter of concern, suspend, or revoke a license, when the commissioner finds that the applicant is guilty of any of the following acts or offenses:

(a) Negligence or incompetency in performing authorized services
(b) Rendering treatment not authorized under this chapter
(c) Fraud in procuring a license
(d) Knowingly making misleading, deceptive, untrue, or fraudulent representations or engaging in unethical conduct including, but not limited to, conduct likely to deceive, defraud or harm the public or demonstrating a willful or careless disregard for the health or safety of a client/patient or practice harmful or detrimental to the public. Proof of actual injury need not be established.
(e) The illegal use of drugs
(f) Fraud in representations as to skills or ability
(g) Willful or repeated violations of this chapter or of rules adopted pursuant to this chapter
(h) Violating a statute of this state, another state, or the United States, without regard to its designation as either a felony or misdemeanor, which relates to the practice of an emergency medical care provider. A certified copy of the record of conviction or plea of guilty is prima facie evidence of a violation
(i) Having a license or registration to practice as an emergency medical care provider revoked or suspended, or having other disciplinary action taken by a licensing or registering authority of another state, territory, country, or the National Registry of Emergency Medical Technicians. A certified copy of the record or order of suspension, revocation, or disciplinary action is prima facie evidence of such action
(j) Negligent, unsafe, or illegal operation of an emergency medical service vehicle, or negligent or unsafe use or maintenance of the safety systems of an emergency medical service vehicle
(k) Unauthorized disclosure of information regarding an individual who has received care of the services rendered to an individual
(l) Delivering emergency medical care while drug or alcohol impaired

II. A determination of mental incompetence by a court of competent jurisdiction automatically suspends a license for the duration of the license, unless the commissioner orders otherwise.

For a specific rule violation please follow the link to Saf-C 5900.

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