Vendor Direct Deposit Frequently Asked Questions

Frequently asked questions about Vendor Direct Deposit.

Who should sign the enrollment form?

If I send my enrollment form by fax, do I need to also send the original hard copy?

After submitting the form, approximately how long will it take before direct deposit is activated?

If I just need to update an email address, can I send the updated enrollment form by email?

What do I do if I need to change bank accounts?

What happens if I close my bank account and forget to notify Treasury?

If I have a question about my payment, who should I call?

Will the remittance advice include payment details?

Who do I call if I don't receive my remittance advice?

Who do I call if I receive a remittance advice but do not see a credit in my bank account?

Will I still need to update my company's address information once direct deposit is in place?

What do I do if my business name changes?

Who should sign the enrollment form?

Anyone who is authorized to sign on behalf of the company should sign the form.

If I send my enrollment form by fax, do I need to also send the original hard copy?

Yes – Treasury will not accept copies or faxed forms. We must receive the original, notarized form in order to process the enrollment.

After submitting the form, approximately how long will it take before direct deposit is activated?

The process typically takes two to three weeks from the time Treasury receives the form until direct deposit is activated. Your company's bank account information will be tested with your bank and there is a prescribed waiting period to allow for a response to the test transaction that is sent.

If I just need to update an email address, can I send the updated enrollment form by email?

No. Requests to update or change email addresses should include the company name and tax ID (refer to the enrollment "Change" instructions). Tax ID's are considered sensitive information and should not be sent by email.

What do I do if I need to change bank accounts?

You will need to submit a request for a new ACH enrollment form and follow the "Change" instructions to update your new bank account information with the state.

What happens if I close my bank account and forget to notify Treasury?

Credit transactions that are directed to a closed account will be returned by your company's bank. Treasury will notify the vendor of the return and will reissue the payment.

If I have a question about my payment, who should I call?

Payment questions should be directed to the specific state agency that originated or is expected to originate the payment. Refer to the contact information on the "check stub" portion of the remittance advice. The State Treasury manages the vendor direct deposit enrollment process and does not originate vendor payments on behalf of state agencies.

Will the remittance advice include payment details?

Yes – the remittance advice is an image of a check and stub and contains the same payment details as a check. The payment details are located on the "check stub" portion of the remittance and includes contact information in case you have further questions.

Who do I call if I don't receive my remittance advice?

You should call the State Treasury business office, but please review the following questions to help troubleshoot the problem before calling.

1. Does the description of the ACH credit on your bank statement show as – "State of NH Treas AP Pymt"? If this is not the description, the payment is not a State of New Hampshire vendor payment.
2. Is the email quarantined in a Junk mail folder? Check to see if the email was quarantined or placed in your Spam or Junk folder. If so, you may need to add noreply@treasury.state.nh.us as an exception to your Junk mail or Spam filter to ensure that your email arrives in your Inbox without issue.
3. Has your email address changed? If your email address recently changed and you cannot access your old email account, you will need to submit a request for a new ACH enrollment form and follow the instructions for updating your email address. State Treasury can resend the remittance to the new email address once the form is received.
4. Is your company experiencing any technical problems with incoming email? Always check with your IT support and email service providers to see if there are any known technical issues preventing you from receiving email.

If there is still no explanation, please call the State Treasury business office at (603) 271-1142 or (603) 271-2636. Treasury can resend the remittance if needed. We will need the dollar amount of the credit and the day the credit posted to your bank account.

Who do I call if I receive a remittance advice but do not see a credit in my bank account?

The credit to your company's bank account should occur approximately one to two business days after your remittance is received. If there is no bank account credit, please call the State Treasury business office.

Will I still need to update my company's address information once direct deposit is in place?

Yes, it's very important that you keep your company address information up to date because if you need to discontinue direct deposit for any reason (changing banks etc.), payments already in progress would be paid as a check. Updates to address information can be made on the state's Bureau of Purchase and Property website.

What do I do if my business name changes?

You should first update your business name information with NH Purchase and Property. If the business name change includes a change in tax ID number, a new vendor number will be issued by NH Purchase and Property and you will need to submit a request for a new ACH enrollment form and follow the "Change" instructions to update your new vendor code number and/or any other information that may be changing. You should also contact the NH Secretary of State Corporate Division for a business name change at (603) 271-3246.